If you notice your products were stored incorrectly at any time, please immediately store them at the correct temperatures (as indicated on the box label) and contact support@lexogen.com for further advice.
Ideally, please provide us with the following information when reaching out, so that we can provide advice and recommendations as quickly as possible:
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A photo of the box or tube label(s) OR
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The box/tube lot number(s) and batch number(s) (if available) AND
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Catalog number(s) and name(s) of the affected kits/ reagents
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How long it was stored incorrectly
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Specifically, what temperature(s) or storage conditions the products were exposed to
NOTE: Correct storage temperatures can be found on the box and individual component labels, and are listed in all Lexogen user guides in chapter 2: “Kit Components and Storage Conditions”.